🛡️ 14-Day Return & Refund Policy
At Theblackqueens, we offer a 14-day money-back guarantee for watches that are defective, damaged, or not as described.
📦 Item Not Delivered?
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If your order does not arrive at the address you provided, you may be eligible for a full refund.
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If the courier cannot locate your address, it is your responsibility to contact the courier directly. Failure to do so may result in forfeiting your reimbursement.
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If your watch has not arrived or was not available for pickup by the expected delivery date, please notify us within 14 calendar days. Claims submitted after this period may not be eligible for review.
🔁 Returns for Defective or Incorrect Watches
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You may return any watch for a full refund or exchange at no extra cost if the item is defective or does not match the description on our website.
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To ensure a smooth process, we recommend filming your unboxing as proof of the item’s condition upon arrival.
💳 Refund Method
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All eligible refunds will be issued in full, either through PayPal or via bank transfer, depending on your original payment method.
📨 Return Instructions
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To start a return, please contact our support team at support@theblackqueens.shop within 14 days of delivery.
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All returns must be shipped back using a trackable courier service.
At Theblackqueens, we stand by the craftsmanship and precision of our watches.
If you are not completely satisfied with your purchase, please reach out — we’re here to help.
